designation systems engineer
role desktop support / printer / field
job location mandya
experience min 1 year to 4 years
qualification any degree (or) diploma
nature of job permanent
shift timing general
duration for joining: within 10 to 15 days
contact person : janaki. r
job profile
• installation and configuration of windows based operating systems (windows xp, vista,7&8)
• printer hp laser jet -1022, 1020, dot-matrix - epson, wipro.
• software installations and troubleshooting of all types of customer oriented field problems, network setting for tcp/ip and internet setup.
• trouble shooting of all types of hardware and software applications problems.
• configuring & troubleshooting of desktop/laptops for l1 managing backup and recovery.
• configuring & troubleshooting of printer, scanner & lan related issues reported by users
• installation and configuring of wireless data cards in users laptops.
• exposure in active directory user creation & deletion
• maintenance and troubleshooting of connectivity problems using ping, trace route.
• trouble shooting hardware, software & networking problems.
• user group policies creation & modification
• monitoring of virus issues through symantec endpoint protection antivirus.
• regular data & mail backup of ms outlook (pst files).
• password creation & resetting to end users through remote desktop
• good experience in configuring & troubleshooting of ms outlook 2007/10/13 or outlook express
• remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
• resolving tickets with in the sla, which is raised from end user side.