- coordinate patient appointments: as a patient care coordinator, you will be responsible for scheduling and managing patient appointments, ensuring that they are set up efficiently and effectively.
- manage patient inquiries: you will be the first point of contact for patients, handling inquiries, providing information about services, and addressing any concerns or questions they may have.
- maintain patient records: it will be your responsibility to keep accurate and up-to-date records of all patient information, including medical history, contact details, and appointment schedules.
- assist with insurance verification: you will work with patients to verify insurance coverage for their appointments, helping them navigate the complexities of insurance policies and coverage.
- collaborate with healthcare providers: you will work closely with doctors, nurses, and other healthcare professionals to ensure that patients receive the best possible care and support throughout their treatment.
skills and expectations:
- excellent communication skills: you should have strong verbal and written communication skills to effectively interact with patients, colleagues, and healthcare providers.
- attention to detail: accuracy and precision are crucial in maintaining patient records and scheduling appointments.
- knowledge of medical terminology: a basic understanding of medical terminology will help you navigate patient records and communicate effectively with healthcare providers.
- empathy and compassion: it is essential to have a caring and understanding attitude towards patients, providing them with emotional support during their healthcare journey.
- organizational skills: managing multiple appointments and patient records requires strong organizational skills to ensure everything runs smoothly and efficiently.