Patient Care Coordinator

Srms Trust

Appointment Scheduling and Coordination:

Schedule diagnostic tests (., blood tests, X-rays, MRIs) based on doctor referrals or patient requests.

Coordinate timing between multiple diagnostic departments to streamline patient visits.

Confirm appointments and follow up on rescheduling or cancellations.

Patient Registration and Documentation:

Assist patients with registration and ensure all necessary documentation (referral forms, prescriptions, ID proofs) is complete.

Collect patient history relevant to the diagnostic procedure (., allergies, fasting status).

Maintain accurate electronic medical records (EMR).

Pre-Test Guidance and Instructions:

Inform patients about test preparation requirements (., fasting, hydration, medication restrictions).

Provide clear instructions for specialized tests like contrast-enhanced imaging or stress tests.

Ensure informed consent is obtained when required.

Liaison with Diagnostic Technicians and Pathologists:

Communicate test orders and priorities to the relevant lab/radiology staff.

Ensure timely sample collection, scanning, or imaging procedures.

Follow up on test results and their dispatch to patients or referring physicians.

Patient Support and Service:

Assist elderly, disabled, or anxious patients with care and comfort.

Address patient queries related to procedures, waiting times, or results.

Ensure a clean, welcoming, and stress-free diagnostic environment.

Billing and Insurance Coordination:

Verify patient insurance and eligibility for diagnostics services.

Generate cost estimates and facilitate payments or reimbursements.

Liaise with TPA (Third Party Administrators) for cashless claims where applicable.

Result Delivery and Reporting:

Monitor the timely availability of reports and inform patients once ready.

Deliver soft or hard copies of test results as per patient preference.

Coordinate with doctors for any urgent or abnormal findings requiring immediate attention.

Compliance and Quality

• Experience

  1 Years

• No. of Openings

  2

• Education

  B.A, B.C.A, B.B.A, B.Com, BDS

• Role

  Patient Care Coordinator

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SRMS FIMC- CP 2/3, Lohia Path، near Fly Over, Vishwas Khand, Gomti Nagar, Lucknow, Uttar Pradesh