key responsibilities:
1. provide assistance to passengers at the airport: as an airport ground staff, you will be responsible for helping passengers with their check-in process, luggage handling, boarding procedures, and other inquiries.
2. ensure smooth operations on the ground: you will work towards maintaining efficiency on the ground by coordinating with various airport departments, airlines, and ground service providers.
3. handle passenger queries and complaints: address passenger concerns and complaints in a professional and timely manner to ensure customer satisfaction.
4. assist in aircraft turnaround: collaborate with the flight crew to ensure quick turnaround times for aircraft, including baggage loading/unloading and safety checks.
5. adhere to safety and security protocols: follow strict safety and security procedures to ensure the well-being of passengers, crew, and airport staff.
required skills and expectations:
1. excellent communication skills: ability to communicate effectively with passengers and colleagues.
2. customer service-oriented: prioritize passenger needs and deliver top-notch service.
3. problem-solving skills: ability to think on your feet and address issues as they arise.
4. attention to detail: ensure accuracy in luggage handling and passenger information.
5. ability to work in a fast-paced environment: handle multiple tasks efficiently under pressure.
6. adherence to safety protocols: commitment to following safety and security regulations at all times.
Experience
0 - 1 Years
No. of Openings
60
Education
12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Any Bachelor Degree
Role
Passport Checking Officer
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata, india