Employee Trust Jobs

An Airline Passenger Service Agent acts as the primary frontline representative at airports, handling check-in, boarding, baggage, and customer inquiries to ensure safe, efficient, and pleasant travel. Responsibilities include verifying documentation, managing gate operations, assisting special-needs passengers, and resolving issues during delays or cancellations. Key ResponsibilitiesCheck-in & Boarding: Welcoming passengers, scanning travel documents (passports/visas), weighing baggage, issuing boarding passes, and assigning seats.Gate Operations: Managing boarding procedures, announcing flight updates, and handling passenger boarding passes at the gate.Customer Assistance: Rebooking passengers during flight disruptions, addressing lost luggage, and assisting unaccompanied minors or passengers with mobility needs.Safety & Compliance: Adhering to strict aviation security regulations, conducting security checks, and ensuring compliance with company policies. Required Skills & QualificationsCustomer Service: Strong empathy and patience, particularly when dealing with stressed or irate passengers.Communication: Excellent verbal and written skills, often requiring proficiency in multiple languages.Technical Skills: Competence in using computerized reservation systems (e.g., Sabre, Amadeus).Physical Stamina: Ability to stand for long periods and lift luggage (often up to 5075 lbs).Schedule Flexibility: Availability to work shifts, including weekends, nights, and holidays.Background Check: Ability to pass security clearance, including criminal background and drug tests. Typical Working ConditionsAgents work in fast-paced, high-stress environments, acting as the face of the airline in terminals, gates, and sometimes baggage claim areas. If you have Any Queries, you can contact this number- + 91 9883897249