Operations Manager

iBlock Technologies Pvt. ltd.

Prepare and complete action plans

Implement productivity, quality, and customer-service standards

Resolve problems; complete audits; identify trends

Monitoring and supervising daily activities of customer service team with different campaigns and confirming that all are adhering to protocols

To make sure that all associates are following calling routine with consistent regularity and ensuring consistent standard of customer service is maintained.

Resolving queries and managing issues escalated by team members and if requires forward it to concerned department and cordinate to find a prompt resolution

Conducting feedback and training session of agents consistently to improve their quality and productivity and to ensure that they are free of doubts/issues in regards to their respective campaign

Maintaining daily report of your team to ensure timely completion of their assigned tasks.

Focus on learning and development of new hires .

Contribute operations information and recommendations to strategic plans and reviews.

Knowledge of cryptocurrency/ fintech and it's realted working domain is preferred

Experience : 4 - 6 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Operations Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India