Non Voice Process Executive - Coimbatore

- Responsible for handling non-voice customer inquiries and issues: The Non Voice Process Executive will be tasked with responding to customer queries and resolving issues through email, chat, or other non-voice channels.

- Data entry and documentation: The role involves accurately entering customer information, transactions, and other data into the system and maintaining proper documentation for future reference.

- Follow up on customer requests: The candidate will need to follow up with customers to ensure their requests are being processed in a timely manner and address any additional concerns they may have.

- Adhering to quality standards: The Non Voice Process Executive is expected to maintain high quality standards in all communications with customers, ensuring accuracy and professionalism at all times.

- Collaborating with team members: The candidate will need to work cohesively with other team members to ensure seamless customer service delivery and share best practices for efficient resolution of customer issues.

Skills and Expectations:

- Strong written communication skills: The candidate should have excellent written communication skills to effectively communicate with customers via email or chat.

- Attention to detail: A keen eye for detail is essential to accurately enter and maintain customer data.

- Problem-solving abilities: The candidate should possess strong problem-solving skills to address customer inquiries and resolve issues effectively.

- Ability to work in a team: Collaboration with team members is crucial in this role, so the candidate should be a team player.

- Time management skills: The candidate should be able to prioritize tasks and manage time effectively to ensure all customer requests are handled promptly.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Post Graduate

• Role

  Non Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  coimbatore