Job description
Key Responsibilities:
• Handle and resolve the most complex technical issues that L1 and L2 cannot resolve.
• Design and implement changes to optimize network configurations.
• Conduct performance analysis to identify bottlenecks and propose solutions.
• Lead initiatives for capacity planning and network scalability.
• Conduct root cause analysis (RCA) for critical incidents.
• Develop long-term solutions and fixes for recurring issues.
• Collaborate with vendors or third-party providers for unresolved issues.
• Mentor L1 and L2 engineers to improve their technical knowledge.
• Share expertise through training sessions and workshops.
• Update and expand the NOC’s knowledge base with advanced troubleshooting guides.
Essentials:
Competencies
• Strong hands-on experience of 5+ years with Network hardware like switches, routers, Firewall, wireless network systems including wireless controller devices.
• Troubleshooting Metro-E /WAN Networks. Configuration and Troubleshooting of MPLS IP Networks deployed on multi-vendor platform, providing L2/L3 support for IP/DATA related network issues.
• Hands -on experience on designing IP/MPLS network and implementation of customer’s (Internal & External) network infrastructure. Configure and support Customer IP/MPLS-VPN solutions.
• Experience in performing ORT/ATP on new deployed equipment (Operational readiness Testing for Service Acceptance).
• CCNA, CCNP in Routing & Switching.
• Hands-on on Nokia 7750, Mikrotik, Cisco, Huawei routing and switching equipment family.
• Experience in handling multi-vendor technology platforms.
• Networking protocols: TCP/IP suite of protocols, Layer-2, Layer-3 (BGP, EIGRP, OSPF, MPLS, IPsec, IS-IS, Net Flow xSTP,cFlow).
• Strong collaboration, communication, and influence skills. Documentation and presentation skills
• Ability to work independently with a self-driven attitude and customer centricity.