scope of work for network operation services 24x7.
• coordinate internal resources and third parties/vendors/oems to support network operations
• keep and maintain the network topology diagram given by customer. maintain it with details of vlans, subnets ip addresses etc.
• network and device health monitoring like cpu, memory etc..
• troubleshooting of the switches, routers, firewalls, aci, sd-wan, sd-access, sdn, cloud, video conferences, voice technology, load balancers, wi-fi and solarwinds tool.
• managing and troubleshooting of the lan and wi-fi network within the sla timelines.
• ip phone / cct connectivity
• managing and troubleshooting of dc network, dr network, cloud network.
• strictly follow processes like change management, asset management etc..
• compliance execution and support to the laid down the service and security processes.
• isp coordination & escalation including ticket lodging, email & phone follow-ups
• generate the network reports
• creating, updating incidents and service tickets
• special attention and resolve the vip network connectivity/access issues
• report and escalate to management as needed
• create and maintain comprehensive documentation
• support project implementations/migrations
• escalations as per the agreed escalation process wherever required
Experience
5 - 10 Years
No. of Openings
1
Education
B.C.A, B.E, B.Sc, M.C.A, M.Tech, M.Sc
Role
Network Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office