company : image mobiles & computers
position : mobile technician,
experience : 2-5 y
image mobiles and computers is a leading retail electronics company in kerala, dedicated to providing top-tier products and unparalleled customer service. our mission is to connect people through technology, and we believe that a seamless customer experience is at the heart of our success. we are looking for a skilled and passionate mobile technician to join our team and help us uphold this commitment.
the impact of your role
as a mobile technician, you will be the backbone of our after-sales support, directly impacting customer satisfaction and loyalty. your expertise in diagnosing and repairing mobile devices will not only restore functionality for our customers but also reinforce our reputation as a trusted and reliable service provider. by ensuring quick and effective solutions, you will play a crucial role in maintaining our strategic objective of excellence in customer care and service.
key responsibilities
diagnose and troubleshoot hardware and software issues on a variety of mobile devices.
perform repairs, including screen replacements, battery replacements, and component-level repairs.
conduct thorough testing and quality checks on repaired devices to ensure they are fully functional.
provide clear and concise communication to customers regarding repair status, costs, and timelines.
manage and maintain repair logs and inventory of parts and tools.
stay updated with the latest mobile technology and repair techniques.
required skills & qualifications
we are seeking a candidate with an academic background—specifically, a plus two or any degree—and 2-5 years of experience in mobile device repair. ideal candidates will possess:
technical skills: proficiency in using diagnostic tools, soldering, and micro-soldering.
soft skills: excellent problem-solving abilities, strong attention to detail, and great communication skills.
experience: previous experience working in a fast-paced retail electronics environment is highly advantageous. a history of successful repairs on a diverse range of mobile brands and models is a plus.