- Seeds the Avengers team based out of Bangalore to manage existing subscribers renewals and upgrades to Lifetime subscriptions.
- Drives clarity for the clients with a fair understanding of the benefits of the premium services like Lifetime ges a set of annual clients and keeps the connect strong for future upgrades to other services such as Dhawaan/ EWA and Secrets.
- Ensures all compliance norms are met from a SEBI disclosure standpoint.
- Ensure exemplary communication with all stakeholders to update the progress made on conversions and accounts maintained till date.
- Identifies and resolves all operational issues clearly articulating the potential recommendations/solutions.
- Works cohesively with other teams and forms an important bond with other centers spread across India.
- Is proactive in planning; anticipating change and acting in accordance; drive meticulous implementation of goals and metrics.
- Establishes, vigorously monitors and report KPIs & takes proactive action to continuously strive for improvements.