technical support engineer who is familiar or interested to work with linux servers / windows mail servers, web servers technical skills. any courses/certification like rhcsa, rhce, lamp, ccna, lamp preferable.
for freshers (l1), candidate in ., or (minimum required 65%) msc., or mca (minimum 70%) with better english communication skill for voice/non-voice technical support.
* more attentive & capable of technical and communication training programs provided by the organization. understand the purpose
* capable of understanding the training & nature of works on job responsibilities.
if experienced (l2 & l3),
* install and configure windows/linux systems and software with troubleshooting skills.
* create, manage cloud servers, mail servers and ability to understand cloud technologies. (ex: aws, azure, etc)
* ability to understand both technical & sales queries by customers and analyze the system according to the requirements.
* perform server update and maintenance on timely basis, ensure system backups.
* monitor server performance and troubleshoot errors.
* respond to tickets, mails, customer calls & chats and provide immediate technical / sales resolutions to customers.
* remote teamviewer configuration on pop3, imap & smtp on email clients.
* office-365 management & support for level-1
* gsuite management & support for level-1
* provide cyber security by penetration testing & prevent from hacking methodologies.
* capable for rotational shifts(morning / forenoon / evening / night) as it's 24 x 7 organization & adoptable for the working environment & night shifts.
* provide technical support and guidance to customers after troubleshooting technical difficulties.
* maintain the system security, identify threats and install/configure software.
* knowledge on shell / bash scripting and cronjobs
* strong interpersonal and oral/non-oral english communication skills to handle chats & mails .
* to be sincere and honest towards the job responsibilities
Experience
0 - 4 Years
No. of Openings
13
Education
B.C.A, B.E, B.Sc, M.C.A, M.Sc
Role
Linux server Administrator
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office