Customer Service International Voice Process

Job Description: International Voice Process Executive

Job Title: International Voice Process Executive

Experience: Minimum 2 Years

Process: International Voice Calling

Shift: US Shift (Night Shift)

Week Off: Rotational Week Off

Employment Type: Full-Time

Job Summary

We are looking for experienced International Voice Process Executives with a minimum of 2 years of experience in international voice calling. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and the flexibility to work in US shifts with rotational weekly offs.

Key Responsibilities

Handle inbound and/or outbound international customer calls professionally.

Communicate effectively with international customers and provide accurate information and assistance.

Understand customer requirements, resolve queries, and provide appropriate solutions.

Maintain high standards of customer service and customer satisfaction.

Handle customer complaints and escalations efficiently.

Achieve daily, weekly, and monthly performance targets, including call quality, productivity, and customer satisfaction.

Maintain accurate customer records and update call details in the system.

Follow company policies, process guidelines, and quality standards.

Required Skills and Qualifications

Minimum 2 years of experience in an International Voice Process.

Excellent verbal communication skills in English.

Good listening, interpersonal, and customer-handling skills.

Ability to handle international customers professionally.

Basic computer knowledge and familiarity with CRM or calling tools.

Strong problem-solving and decision-making abilities.

Ability to work under pressure and meet performance targets.

Shift Requirements

Must be willing to work in US shifts / night shifts.

Must be comfortable working with rotational weekly offs.

Should be flexible with shift timings based on business requirements.

Preferred Candidate Profile

Candidates with prior experience in international BPOs, customer support, customer service, or international sales calling.

Immediate joiners or candidates with a short notice period will be preferred.

Interested candidates can apply with their updated resumes at

• Experience

  2 - 5 Years

• No. of Openings

  15

• Education

  Graduate

• Role

  International Customer Service Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office