Telephonic For International BPO Executive Jobs (Freshers)

Key responsibilities:

1. Handling customer queries: Respond to customer inquiries via phone, email, or chat to provide assistance and resolve issues promptly and professionally.

2. Sales and lead generation: Engage with potential customers, pitch products or services, and generate sales leads to contribute to the company's revenue growth.

3. Data entry and documentation: Maintain accurate records of customer interactions, transactions, and details of inquiries for reference and reporting purposes.

4. Adhering to protocols: Follow established company procedures and guidelines for customer interactions, sales processes, and data handling to ensure compliance and consistency.

5. Multitasking and time management: Juggle multiple tasks efficiently, prioritize workload, and manage time effectively to meet performance targets and deadlines.

Required skills and expectations:

1. Strong communication skills: Ability to articulate information clearly and effectively, listen actively, and adapt communication style to engage with diverse customers.

2. Customer service orientation: Focus on delivering excellent service, understanding customer needs, and resolving issues satisfactorily to enhance customer satisfaction and loyalty.

3. Basic computer proficiency: Familiarity with using computers, navigating software applications, and entering data accurately to perform job tasks efficiently.

4. Flexibility and adaptability: Willingness to work in a dynamic environment, handle changing priorities, and adjust to varying customer demands and business requirements.

5. Customer-centric mindset: Dedication to meeting customer expectations, building trust, and fostering positive relationships to promote customer retention and loyalty.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  International BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office