As an Information Technology Associate, you will be responsible for providing technical support and assistance to employees across various departments. This includes troubleshooting software and hardware issues, setting up new IT equipment, and ensuring smooth operation of computer systems.
Key responsibilities include:
1. Providing helpdesk support to users by resolving technical issues and answering IT-related queries.
2. Installing and configuring software, hardware, and networks to meet the needs of the organization.
3. Monitoring system performance and ensuring data security by implementing cybersecurity measures.
4. Collaborating with IT teams to develop and implement IT solutions that improve efficiency and enhance user experience.
5. Assisting in IT projects and upgrades by providing technical expertise and support.
Required skills and expectations:
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Proficiency in operating systems, software applications, and networking protocols.
- Excellent communication skills to interact with users and explain technical concepts clearly.
- Ability to work well in a team and prioritize tasks efficiently.
- Willingness to learn new technologies and adapt to changing IT environments.