Urgent Requirement For IAM Operations Lead

Talent Zone Consultant
  • icon job experience 8 - 14 Years
  • icon job opening 1 Openings
  • icon salary Not Disclosed
  • icon job posting Posted today
  • Face-to-Face interview Face-to-Face interview
  • icon job location Pune
Key Skills

IAM Developer IAM Engineer Technical Lead Cyberark Architect

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Job Description

Location: Pune

Primary Skill: IAM Operations

Technical Skill: Entra ID/OKTA/ CyberArk L2

Responsibilities:

• Oversee offshore operations team handling IAM L2 support.

• Ensure SLA compliance and quality of request handling.

• Coordinate with Global Service Desk and other IT teams for escalations.

• Manage workload distribution and monitor performance metrics.

• Create and manage shift rosters

• Define and maintain operations processes such as tracking ticket queue

• Drive process improvements in account creation, access provisioning, and directory services.

• Act as point of contact for offshore escalations and ensure proper redirection of invalid requests.

• Collaborate with senior engineers (L3) to resolve complex issues.

• Maintain basic hygiene by assigning/reassigning/escalating the tickets to right owners/queues

• Create ServiceNow dashboards and generate reports on SLA compliance,

• Perform ticket analysis to suggest improvements and automations

  • Experience

    8 - 14 Years

  • No. of Openings

    1

  • Education

    Graduate

  • Role

    IAM Operations Lead

  • Industry Type

    IT Services & Consulting

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our clients manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.
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