Hiring For WFM Coordinator

touch2success software solutions private limited

roles & responsibilities:

➔ lead weekly and daily staffing review meetings with management and forecast / scheduling

analysts detailing previous and current week’s performance and forecasted performance of

remainder of current week and next week, while also identifying risks

➔ manage intraday staffing levels across multiple sites/entities

➔ monitor real-time staffing adherence alerts

➔ monitor real-time acd agent work state reports

➔ ownership & administration of intraday schedule changes

➔ clearly and quickly communicate identified intraday or other risks to management and other team

members

➔ optimises fte and staffing expenses to reduce cost per call and increase agent utilization and call

per hour metrics

➔ actively involved in process improvement and kpi development

➔ coordinate and interact with internal and external integrated partners regarding real-time

performance, making adjustments where necessary to balance client and operational goals

➔ provide clear and tactful communication to client delivery management, client account managers

and client teams

➔ creates innovative solutions to unique challenges and follows through to a successful outcome

➔ conducts root cause and threat analysis for items impacting performance or stability

➔ develops and presents analytical reporting using available data understanding the needs of

stakeholders at differing levels of authority (from agent to executive team)

experience

➔ minimum of 3 years of relevant experience preferred.

➔ strong in ms excel or google sheets

➔ flexible to work in night shifts

we offer a great work environment and friendly team culture. competitive pay and benefits.

these vacancies are urgent. immediate interviews.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  WFM Coordinator

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office