Hiring For WFM Coordinator

Roles & Responsibilities:

âž” Lead weekly and daily staffing review meetings with management and forecast / scheduling

analysts detailing previous and current week’s performance and forecasted performance of

remainder of current week and next week, while also identifying risks

âž” Manage intraday staffing levels across multiple sites/entities

âž” Monitor real-time staffing Adherence Alerts

âž” Monitor real-time ACD agent work state reports

âž” Ownership & administration of intraday schedule changes

âž” Clearly and quickly communicate identified intraday or other risks to management and other team

members

âž” Optimises FTE and Staffing expenses to reduce cost per call and increase agent utilization and call

per hour metrics

âž” Actively involved in process improvement and KPI development

âž” Coordinate and interact with internal and external integrated partners regarding real-time

performance, making adjustments where necessary to balance client and operational goals

âž” Provide clear and tactful communication to Client Delivery Management, Client Account Managers

and Client Teams

âž” Creates innovative solutions to unique challenges and follows through to a successful outcome

âž” Conducts root cause and threat analysis for items impacting performance or stability

âž” Develops and presents analytical reporting using available data understanding the needs of

stakeholders at differing levels of authority (from agent to executive team)

Experience

âž” Minimum of 3 years of relevant experience preferred.

âž” Strong in MS Excel or Google Sheets

âž” Flexible to work in night shifts

We offer a great work environment and friendly team culture. Competitive Pay and Benefits.

These vacancies are urgent. Immediate Interviews.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  WFM Coordinator

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office