Fresher hiring for Help Desk Coordinator

The Help Desk Coordinator will play a crucial role in assisting our team and ensuring smooth operations at our office in Nagaon. This is a full-time position ideal for recent school graduates looking to start their career in a supportive environment.

Key Responsibilities:

- Respond to Customer Inquiries: Address questions and issues from customers in a timely manner, ensuring they receive accurate information and assistance.

- Manage Support Tickets: Use a ticketing system to track and manage customer requests, prioritizing them based on urgency and ensuring they are resolved efficiently.

- Provide Technical Support: Assist customers with basic technical issues, guiding them through solutions or escalating more complex problems to the appropriate team.

- Document Solutions: Keep detailed records of customer interactions and documented solutions to help improve future responses and support processes.

- Coordinate with Team Members: Collaborate with other team members to share knowledge and ensure that customer issues are resolved effectively.

Required Skills and Expectations:

- Communication Skills: Must have strong verbal and written communication abilities to assist customers clearly and professionally.

- Problem-Solving Attitude: A proactive mindset to identify issues and find suitable solutions quickly will be crucial for success in this role.

- Basic Technical Knowledge: Familiarity with common software and troubleshooting processes is helpful but not required; training will be provided.

- Team Player: Ability to work well with others and contribute positively to team objectives.

- Detail-Oriented: Attention to detail is essential for managing tickets and documentation accurately.

This role is a great entry point for individuals looking to grow in customer support and technical assistance.

• Experience

  0 - 1 Years

• No. of Openings

  22

• Education

  12th Pass

• Role

  Help Desk Coordinator

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 26 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Joining Bonus, Travel Allowance (TA), Health Insurance, ESI, Accommodation

• Face Interview Location

  4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.