Guest Relations Officer (Female) For United Arab Emirates

Skyline HR International

Key Responsibilities:

Welcome guests upon arrival and assist with check-in and check-out procedures

Respond to guest inquiries and requests promptly and professionally

Provide guests with information about the hotel and local attractions

Ensure guest satisfaction by resolving complaints and problems effectively

Monitor guest feedback and make necessary changes to improve guest experience

Assist with coordinating special requests such as transportation, tours, and restaurant reservations

Promote hotel facilities and services to guests

Maintain accurate guest records and ensure guest privacy and security

Collaborate with other hotel departments to ensure smooth and efficient guest services

Maintain a professional appearance and demeanor at all times

Requirements:

Bachelor's degree in Hospitality Management or a related field

Minimum of 2 years of experience in guest relations or a similar role

Excellent communication and interpersonal skills

Strong customer service skills

Ability to work well in a fast-paced environment

Strong attention to detail and accuracy

Knowledge of hotel operations and services

Fluent in English; additional language skills will be an added advantage

Must be available to work flexible hours, including evenings, weekends and holidays

Female candidates only

Experience : 2 - 3 Years

No. of Openings : 50

Education : Diploma, BHM, Post Graduate Diploma

Role : Guest Relations Officer

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female