Guest Relation Executive

Key Skills

Communication Skills Front Office Operations Telephone Handling Guest Relation

Job Description


Welcome guests during check-in and giving a found farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements.

Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards.

Greeting guests as they enter and exit the hotel.

Providing information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities.

Allocate rooms to all arriving guests.

Maintain up-to date information on room rates, current promotions, offers and packages

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Co-ordinate with housekeeping for clearing of rooms.

Collect Guest feedback during guest departure along with his likes and dislikes.

Perform basic cashier activities as and when required.

Maintain guest lockers for safe custody.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Give proper and complete handover to the next shift

Should be able to handle all guests without bias or prejudice.

Follow the house rules and policies laid down by the management.

Adhere to strict staff grooming and hygiene standards.

Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

Good command of the English language is essential, both written and verbal

Must possess strong organization time management skills, attention to detail.

Must be guest service focused and a team player.

Positive attitude and outgoing

Experience : 1 - 2 Years

No. of Openings : 1

Education : Diploma, Any Bachelor Degree

Role : Guest Relation Executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India

About Reinvent Retail Solutions Pvt Ltd

We are specialize in recruitment companies and Human Resources Services.

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Guest Service Associate

NGage Club

  • Experience 1 - 7 yrs
  • Location Chennai
Hospitality ExecutiveHospitality ManagerClub ManagerHotel ManagerGuest Relation ExecutiveGuest ServicesGuest Service Officer

Guest Relation Executive / Front Office Executive

Naksha Tree Hotels Koyambedu -kishore Inn

  • Experience 1 - 2 yrs
  • Salary 1.5 Lac/Yr
  • Location Chennai
Hotel Management executiveGuest RelationFront Office

Guest Relation Executive

Career Craft Consultancy

Communication SkillsFront Office OperationsTelephone Handling


U K Facility services pvt ltd

  • Experience 3 - 5 yrs
  • Salary 2.0 Lac/Yr
  • Location Chennai
Receptionist ActivitiesGuest Relation Executive

Related Job Openings