Guest Relation Executive

Reinvent Retail Solutions Pvt Ltd

gre duties and responsibilities:

• welcome guests during check-in and giving a found farewell to guest while checkout.

• handling guest complaints and concerns in an efficient and timely manner.

• overseeing vip guests, arrivals and departures.

• coordinating and multi-tasking job duties in a busy environment.

• should possess detailed information about the hotel, city as well as the competition.

• detailed information regarding arrivals and room requirements.

• have up to date information on daily room occupancy

• providing excellent customer service as per hotel standards.

• greeting guests as they enter and exit the hotel.

• providing information regarding the hotel, town attractions, activities etc.

• check on vip reservations, complete their pre-registration formalities.

• allocate rooms to all arriving guests.

• maintain up-to date information on room rates, current promotions, offers and packages

• maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• co-ordinate with housekeeping for clearing of rooms.

• collect guest feedback during guest departure along with his likes and dislikes.

• perform basic cashier activities as and when required.

• maintain guest lockers for safe custody.

• ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

• give proper and complete handover to the next shift

• should be able to handle all guests without bias or prejudice.

• follow the house rules and policies laid down by the management.

• adhere to strict staff grooming and hygiene standards.

• consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

• good command of the english language is essential, both written and verbal

• must possess strong organization time management skills, attention to detail.

• must be guest service focused and a team player.

• positive attitude and outgoing

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Diploma, Any Bachelor Degree

• Role

  Guest Relation Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office