Openings For Ground Staff Supervisor || Freshers & Experienced

Flyhie Aviation

0 - 1 Years
55 Openings
2.0 - 3.5 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Sahibganj

Key Skills

Ground Management Ground Manager Ground Staff Fresher

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Job Description

A Ground Staff Supervisor oversees airport operations staff, ensuring smooth passenger handling, baggage management, check-in, boarding, and security compliance, while also managing team performance, handling escalated passenger issues, conducting training, and coordinating with other airport entities to maintain safety and service standards. They are responsible for daily briefings, incident reporting, and implementing policies for efficient, safe, and customer-focused ground services, from ramp activities to cargo documentation.

Key Responsibilities:

Team Leadership & Training:

Supervise, train, and evaluate ground staff (check-in, gate agents, baggage handlers).

Conduct daily briefings and debriefings.

Provide on-the-job training and coaching.

Passenger & Security Management:

Ensure adherence to safety and security protocols.

Handle complex passenger issues like delays, cancellations, and lost luggage.

Oversee orderly boarding, document verification, and special assistance.

Operational Oversight:

Coordinate ramp activities, including aircraft marshalling and ground power.

Monitor baggage handling, loading, and tracing.

Ensure timely completion of flight-related tasks (check-in, boarding, flight closure).

Reporting & Compliance:

Prepare and verify reports, incident logs, and statistics.

Implement and enforce operational policies and procedures.

Inter-departmental Coordination:

Liaise with other airport departments, airlines, ATC, security, and customs.

Essential Skills:

Strong leadership and communication.

Problem-solving in high-pressure situations.

Deep understanding of airport operations and security.

Excellent customer service orientation.

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