Freshers & Experience || Full Time || Ground Staff Supervisor

a ground staff supervisor oversees and coordinates the various activities of airport ground personnel to ensure the safe, efficient, and on-time execution of all ground operations. this role involves leading a team in areas such as passenger services, baggage handling, ramp duties, and flight operations coordination.

key responsibilities

ground staff supervisors play a critical role in the smooth functioning of an airport and typically perform the following duties:

team leadership & coordination: manage, train, and motivate ground staff, delegating tasks, creating schedules, conducting briefings, and ensuring clear communication across teams.

operational oversight: oversee the entire ground handling process, from passenger check-in and security checks to aircraft marshaling, refueling, and baggage loading/unloading.

safety and compliance: enforce strict adherence to safety regulations and security protocols set by aviation authorities (like iata or dgca), conducting regular safety inspections to mitigate potential hazards.

problem resolution: address and resolve operational issues, flight delays, or passenger complaints promptly to minimize disruptions and maintain a high standard of customer service.

documentation and reporting: maintain accurate records of all ground handling activities, incidents, and performance metrics for management and regulatory reporting.

equipment management: monitor and ensure the proper functionality and safe operation of ground support equipment (gse).

qualifications and skills (2025 outlook)

the qualifications for a ground staff supervisor position vary but generally require relevant experience and strong leadership skills:

education: a minimum of a 10+2 (high school diploma) is required, but a bachelor's degree in aviation management, hospitality, or a related field is often preferred for supervisory roles.

experience: several years of experience (typically 2-5 years) in ground handling or airport operations is often a prerequisite, with a progression from entry-level ground staff roles.

skills:

strong leadership, communication, and interpersonal skills are essential.

in-depth knowledge of airport operations, safety procedures, and relevant software/systems.

excellent problem-solving, time management, and organizational abilities.

ability to work effectively under pressure in a fast-paced, 24/7 airport environment.

certifications: iata certifications or other professional training in ground staff services are advantageous.

salary insights (india, 2025)

salaries for a ground staff supervisor in india depend on the airline, airport size, and experience level.

average annual salary: the typical salary range is approximately ₹ lakhs to ₹ lakhs per year.

experience-based pay: an entry-level supervisor may earn around ₹1 lakh to ₹ lakhs annually in kolkata, while a senior supervisor with over 8 years of experience could earn an average of over ₹12 lakhs per year.

monthly average: average monthly salaries for experienced supervisors are approximately ₹40,000 to ₹70,000, with top positions potentially exceeding this range.

• Experience

  0 - 1 Years

• No. of Openings

  33

• Education

  10th Pass

• Role

  Ground Staff Supervisor

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dumdum airport