Freshers & Experience || Full Time || Ground Staff Supervisor

A Ground Staff Supervisor oversees and coordinates the various activities of airport ground personnel to ensure the safe, efficient, and on-time execution of all ground operations. This role involves leading a team in areas such as passenger services, baggage handling, ramp duties, and flight operations coordination.

Key Responsibilities

Ground Staff Supervisors play a critical role in the smooth functioning of an airport and typically perform the following duties:

Team Leadership & Coordination: Manage, train, and motivate ground staff, delegating tasks, creating schedules, conducting briefings, and ensuring clear communication across teams.

Operational Oversight: Oversee the entire ground handling process, from passenger check-in and security checks to aircraft marshaling, refueling, and baggage loading/unloading.

Safety and Compliance: Enforce strict adherence to safety regulations and security protocols set by aviation authorities (like IATA or DGCA), conducting regular safety inspections to mitigate potential hazards.

Problem Resolution: Address and resolve operational issues, flight delays, or passenger complaints promptly to minimize disruptions and maintain a high standard of customer service.

Documentation and Reporting: Maintain accurate records of all ground handling activities, incidents, and performance metrics for management and regulatory reporting.

Equipment Management: Monitor and ensure the proper functionality and safe operation of ground support equipment (GSE).

Qualifications and Skills (2025 Outlook)

The qualifications for a Ground Staff Supervisor position vary but generally require relevant experience and strong leadership skills:

Education: A minimum of a 10+2 (high school diploma) is required, but a bachelor's degree in Aviation Management, Hospitality, or a related field is often preferred for supervisory roles.

Experience: Several years of experience (typically 2-5 years) in ground handling or airport operations is often a prerequisite, with a progression from entry-level ground staff roles.

Skills:

Strong leadership, communication, and interpersonal skills are essential.

In-depth knowledge of airport operations, safety procedures, and relevant software/systems.

Excellent problem-solving, time management, and organizational abilities.

Ability to work effectively under pressure in a fast-paced, 24/7 airport environment.

Certifications: IATA certifications or other professional training in ground staff services are advantageous.

Salary Insights (India, 2025)

Salaries for a Ground Staff Supervisor in India depend on the airline, airport size, and experience level.

Average Annual Salary: The typical salary range is approximately ₹ Lakhs to ₹ Lakhs per year.

Experience-Based Pay: An entry-level supervisor may earn around ₹1 Lakh to ₹ Lakhs annually in Kolkata, while a senior supervisor with over 8 years of experience could earn an average of over ₹12 Lakhs per year.

Monthly Average: Average monthly salaries for experienced supervisors are approximately ₹40,000 to ₹70,000, with top positions potentially exceeding this range.

• Experience

  0 - 1 Years

• No. of Openings

  33

• Education

  10th Pass

• Role

  Ground Staff Supervisor

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  dumdum airport