- responsible for assisting passengers with check-in, boarding, and baggage handling procedures.
this involves welcoming passengers at the airport, checking their tickets and identification, and ensuring a smooth and efficient check-in process.
- ensuring the safety and comfort of passengers throughout their journey.
this includes guiding passengers to the boarding gates, assisting with seat assignments, and addressing any concerns or issues that may arise during the flight.
- handling customer inquiries and resolving any complaints or issues in a professional and timely manner.
ground staff are expected to provide excellent customer service and make sure that passengers have a positive experience at the airport.
- coordinating with other airport and airline staff to ensure that flights depart and arrive on time.
ground staff play a crucial role in the overall operation of the airport and must work closely with other departments to ensure smooth operations.
skills and expectations:
- excellent communication and interpersonal skills.
- ability to work well under pressure and in a fast-paced environment.
- strong attention to detail and organizational skills.
- willingness to work irregular hours, including weekends and holidays.
- ability to maintain a professional and friendly demeanor at all times.