- assist in ground operations: the ground staff is responsible for assisting in various ground operations at the airport, such as baggage handling, passenger check-in, and aircraft cleaning.
- manage ground activities: they need to ensure smooth coordination of ground activities, such as guiding passengers to the boarding gate, handling customer inquiries, and maintaining cleanliness in the airport premises.
- serve as a ground hostess: the ground staff may also need to serve as a ground hostess, welcoming passengers, providing necessary information, and assisting them with their travel needs.
- support as a fresher: as a fresher in the aviation industry, the ground staff is expected to learn and adapt quickly to the work environment, follow instructions diligently, and provide excellent customer service.
skills and expectations:
- ability to work in a fast-paced environment: the ground staff should be able to work efficiently and effectively in a dynamic and fast-paced airport environment.
- strong communication skills: good communication skills are essential for interacting with passengers, handling inquiries, and working in a team.
- physical fitness: the role may require lifting heavy baggage, walking long distances, and standing for extended periods, so physical fitness is necessary.
- customer service orientation: a customer-centric approach is crucial for delivering exceptional service to passengers and ensuring a pleasant travel experience.