- Assist in ground operations: The ground staff is responsible for assisting in various ground operations at the airport, such as baggage handling, passenger check-in, and aircraft cleaning.
- Manage ground activities: They need to ensure smooth coordination of ground activities, such as guiding passengers to the boarding gate, handling customer inquiries, and maintaining cleanliness in the airport premises.
- Serve as a ground hostess: The ground staff may also need to serve as a ground hostess, welcoming passengers, providing necessary information, and assisting them with their travel needs.
- Support as a fresher: As a fresher in the aviation industry, the ground staff is expected to learn and adapt quickly to the work environment, follow instructions diligently, and provide excellent customer service.
Skills and expectations:
- Ability to work in a fast-paced environment: The ground staff should be able to work efficiently and effectively in a dynamic and fast-paced airport environment.
- Strong communication skills: Good communication skills are essential for interacting with passengers, handling inquiries, and working in a team.
- Physical fitness: The role may require lifting heavy baggage, walking long distances, and standing for extended periods, so physical fitness is necessary.
- Customer service orientation: A customer-centric approach is crucial for delivering exceptional service to passengers and ensuring a pleasant travel experience.