We are seeking enthusiastic and dedicated Ground Staff to join our team in Patna. This role is perfect for freshers looking to start their careers in the aviation industry.
Key Responsibilities:
- Passenger Assistance: Welcome and guide passengers through various processes, ensuring they feel comfortable and informed throughout their journey.
- Baggage Handling: Manually check in luggage, ensuring items are safely loaded, tagged, and dispatched to the correct flights.
- Ticketing Support: Assist passengers with ticket-related inquiries and provide accurate information about flight schedules and procedures.
- Safety Protocols: Implement safety measures and ensure all operations comply with aviation regulations to maintain a secure environment.
- Communication: Liaise with various departments, including security and boarding staff, to ensure smooth operations at the airport.
Required Skills and Expectations:
Candidates should have completed their 12th grade and possess good communication skills, as interaction with passengers is a key part of the job. A strong commitment to customer service and teamwork is essential, as ground staff play a critical role in creating a positive travel experience. Attention to detail is important for managing baggage and ensuring compliance with safety protocols. Enthusiasm for learning and adapting in a fast-paced environment is also expected. This position is office-based, and team collaboration is vital to our success.