We are seeking a dedicated and skilled Ground Staff to join our team in Singapore. The ideal candidate will be responsible for ensuring smooth operations at the airport, providing excellent customer service, and maintaining safety and security standards.
**Key Responsibilities:**
- **Customer Service Assistance:** Greet and assist passengers to ensure a pleasant airport experience, answering inquiries, and providing information about flights and services.
- **Baggage Handling:** Oversee the check-in process and manage baggage to ensure that all luggage is properly tagged and handled with care.
- **Safety and Security Checks:** Conduct security screenings and checks to ensure the safety of all flights and passengers, complying with airport regulations.
- **Coordination with Airlines:** Liaise with airline representatives for coordination of flight schedules and operations, ensuring that all information is relayed accurately.
- **Emergency Handling:** Assist in emergency situations by following specific protocols and providing support to affected passengers.
**Required Skills and Expectations:**
Candidates should have a minimum of 7 years of experience in a similar role, showcasing a strong understanding of airport operations. A basic education level of 12th pass is required. Excellent communication skills in English are necessary, and knowledge of additional languages is an advantage. The ideal candidate should exhibit a strong customer service orientation, have good problem-solving abilities, and work well under pressure. Flexibility with shifts and a commitment to teamwork is essential for success in this role.