Ground staff are responsible for assisting passengers and crew members at airport terminals, ensuring that flights are on time and running smoothly.
Some of the key responsibilities of ground staff include:
- Assisting passengers with check-in and luggage drop-off
- Ensuring passengers board their flights on time
- Providing information on flight schedules, gate changes, and baggage claim
- Assisting passengers with special needs or requests
- Ensuring the safety and security of passengers and crew members
- Handling any customer service issues