ground staff, also known as ground crew, are vital airport employees who ensure smooth and safe airport operations. they handle passenger check-in, baggage handling, and various other duties to facilitate travel. their responsibilities include assisting passengers, loading and unloading luggage, and coordinating with other airport departments.
key responsibilities of ground staff:
passenger assistance:
ground staff provide assistance to passengers throughout their journey, including check-in, boarding, and answering questions or providing directions.
baggage handling:
they are responsible for loading and unloading baggage onto and off of aircraft, as well as managing baggage services.
safety and security:
ground staff ensure the safety and security of passengers and their belongings by conducting security screenings and following safety protocols.
coordination and communication:
they coordinate with flight crews, other airport departments, and air traffic control to ensure efficient operations.
customer service:
ground staff provide excellent customer service to passengers, addressing their concerns and ensuring a positive travel experience.
ticketing and reservations:
they may be responsible for selling tickets, confirming reservations, and issuing boarding passes.