Ground staff, also known as ground crew, are vital airport employees who ensure smooth and safe airport operations. They handle passenger check-in, baggage handling, and various other duties to facilitate travel. Their responsibilities include assisting passengers, loading and unloading luggage, and coordinating with other airport departments.
Key Responsibilities of Ground Staff:
Passenger Assistance:
Ground staff provide assistance to passengers throughout their journey, including check-in, boarding, and answering questions or providing directions.
Baggage Handling:
They are responsible for loading and unloading baggage onto and off of aircraft, as well as managing baggage services.
Safety and Security:
Ground staff ensure the safety and security of passengers and their belongings by conducting security screenings and following safety protocols.
Coordination and Communication:
They coordinate with flight crews, other airport departments, and air traffic control to ensure efficient operations.
Customer Service:
Ground staff provide excellent customer service to passengers, addressing their concerns and ensuring a positive travel experience.
Ticketing and Reservations:
They may be responsible for selling tickets, confirming reservations, and issuing boarding passes.