Hiring Fresher - Ground Staff Executive - Seraikela

A Ground Staff Executive ensures smooth airport operations by assisting passengers with check-in, boarding, and baggage, handling ticketing/reservations, resolving queries, and coordinating with flight/security teams for safety, comfort, and on-time aircraft turnaround, focusing heavily on customer service and adherence to regulations.

Key Responsibilities:

Passenger Handling: Greeting, checking documents (tickets, passports), issuing boarding passes, managing queues, and assisting passengers with special needs (elderly, disabled, families).

Check-in & Ticketing: Processing passenger check-ins, tagging and managing luggage, selling tickets, and handling reservations.

Baggage Services: Loading/unloading, tracking, and managing claims for lost or delayed baggage.

Boarding & Departure: Making announcements, verifying documents at gates, managing boarding, and ensuring smooth deplaning.

Customer Service: Answering questions, resolving complaints, providing flight updates (delays, weather), and ensuring passenger comfort.

Aircraft Operations Support: Coordinating with flight crew, ground engineers, catering, and cleaning for efficient aircraft turnaround.

Safety & Security: Implementing security protocols, conducting checks, and assisting during emergencies.

Communication: Maintaining clear communication with all airport departments, flight crew, and air traffic control.

HR APARNA -

• Experience

  0 - 1 Years

• No. of Openings

  55

• Education

  12th Pass

• Role

  Ground Staff Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata