Key Responsibilities:
1. Ensuring the safety and security of passengers and crew: The ground staff is responsible for assisting passengers during boarding, deplaning, and transit, as well as ensuring that all safety protocols are followed.
2. Baggage handling and loading: Ground staff are responsible for handling passenger baggage, ensuring that it is securely loaded onto the aircraft, and coordinating with the baggage handling team.
3. Aircraft grooming and cleaning: Ground staff are responsible for ensuring that the aircraft interior is clean and well-maintained for the comfort of passengers.
4. Assisting with passenger check-in and boarding: Ground staff help passengers with check-in procedures and boarding, ensuring a smooth and efficient process.
5. Providing information and assistance to passengers: Ground staff are expected to be polite, courteous, and helpful in assisting passengers with any queries or concerns they may have.
Required Skills and Expectations:
- Strong communication skills: The ground staff must be able to communicate effectively with passengers and other team members.
- Attention to detail: It is crucial for ground staff to pay attention to detail to ensure the safety and comfort of passengers.
- Physical fitness: The job may involve lifting heavy baggage and being on your feet for extended periods, so physical fitness is essential.
- Team player: Ground staff must work well as part of a team, collaborating with colleagues to ensure a smooth operation.
- Customer service orientation: Ground staff should be customer-focused, providing assistance and information to passengers in a friendly and professional manner.