Openings For Ground Staff Executive || Freshers & Experienced

Flyhie Aviation

0 - 1 Years
34 Openings
3.0 - 6.0 Lac/Yr
Posted 46 days ago
Face-to-Face interview
Bankura

Key Skills

Ground Operation Ground Manager Ground Staff Ground Hostess

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Job Description

- Assist passengers with check-in and boarding: The ground staff will be responsible for helping passengers with the check-in process, ensuring their baggage is tagged and loaded onto the correct flight, and assisting them with boarding the aircraft.

- Handle customer inquiries and provide assistance: Ground staff will need to respond to customer inquiries, provide information about flights, services, and facilities, and assist passengers with any issues or concerns they may have.

- Ensure the safety and security of passengers: It is crucial for ground staff to prioritize the safety and security of passengers by following all guidelines and procedures set forth by the airline and airport authority.

- Coordinate with other departments: Ground staff will need to work closely with other departments such as flight operations, security, and baggage handling to ensure smooth operations and timely departures.

- Maintain cleanliness and organization at the airport: Ground staff are responsible for keeping the airport terminal clean and organized, including the check-in counters, waiting areas, and boarding gates.

Skills and Expectations:

- Excellent communication skills: The ground staff must have excellent verbal communication skills to effectively interact with passengers and colleagues.

- Strong customer service orientation: A customer-centric approach is essential for this role to ensure a pleasant experience for passengers.

- Attention to detail: Being detail-oriented is crucial to ensure accuracy in tasks such as baggage handling and ticketing.

- Ability to work in a fast-paced environment: The ground staff must be able to work efficiently under pressure and handle multiple tasks simultaneously.