- responsible for assisting in the efficient running of ground operations at the airport, ensuring all tasks are completed in a timely and professional manner.
description: this includes duties such as baggage handling, assisting passengers with check-in and boarding, coordinating with flight crew, and ensuring smooth operations on the ground.
- ensure compliance with safety and security procedures set by the airline and airport authorities.
description: this involves following protocols for handling baggage, security checks, and emergency procedures to ensure the safety of passengers and staff.
- communicate effectively with passengers, providing assistance and information as needed.
description: this includes helping passengers with inquiries, directing them to the appropriate areas, and providing excellent customer service to enhance their overall travel experience.
- maintain a clean and organized work environment, including the terminal and departure gates.
description: this involves keeping the work area tidy, disposing of waste properly, and ensuring cleanliness in public areas to create a welcoming atmosphere for passengers.
required skills and expectations:
- strong communication skills to interact effectively with passengers and colleagues.
- ability to work efficiently in a fast-paced environment, handling multiple tasks simultaneously.
- attention to detail to ensure accuracy in baggage handling and passenger assistance.
- physical fitness and stamina to lift heavy luggage and stand for long periods.
- flexibility to work in shifts, including weekends and holidays, to accommodate flight schedules.