Ground Operations Staff || Freshers & Experienced

round Operations Staff (Ground Crew) ensure the safety, security, and efficiency of aircraft, passengers, and baggage from check-in to takeoff. Key roles include passenger service (check-in, boarding), baggage handling, ramp services (loading/unloading, guiding aircraft), and catering, all while maintaining strict regulatory compliance and delivering excellent customer service.

Key Responsibilities

Passenger Service/Terminal Operations: Greet passengers, handle check-in, verify documents, assign seats, process baggage, assist special needs passengers, and manage boarding gates.

Ramp Services (Tarmac Operations): Guide aircraft to parking bays (marshalling), load and unload luggage, handle cargo, operate baggage conveyors, and connect ground power units.

Safety and Security: Conduct security checks on passengers and baggage, monitor terminal areas, and ensure compliance with aviation regulations (., FAA, IATA).

Flight Preparation: Coordinate with cabin crew, clean aircraft cabins, restock refreshments, and assist with cabin security checks.

Communication and Logistics: Provide flight information, handle inquiries, manage luggage complaints (lost/damaged), and inform passengers of delays or gate changes.

Required Skills and Qualifications

Interpersonal Skills: Excellent communication to assist diverse passengers and work with crew.

Physical Stamina: Ability to stand for long periods, work in varying weather conditions, and lift heavy baggage (up to 32kg/70 lbs).

Flexibility: Willingness to work shifts, including nights, weekends, and holidays, to support 24/7 airport operations.

Attention to Detail: Strict adherence to safety protocols and regulatory procedures.

Education: High school diploma or equivalent, with previous customer service or aviation experience preferred.

Working Conditions

Ground staff work both inside the terminal and directly on the tarmac, exposed to noise, weather, and fast-paced, high-pressure environments.

HR RIYA -

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  12th Pass

• Role

  Ground Operations Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA