Key Responsibilities:
1. Greeting passengers: As a Ground Hostess, you will be responsible for greeting passengers as they enter the airport terminal or board the aircraft. You will need to be friendly, welcoming, and professional at all times.
2. Providing assistance: You will assist passengers with their luggage, directions within the airport, and any other requests they may have. Being able to communicate effectively and provide excellent customer service is essential.
3. Checking boarding passes: You will be checking passengers' boarding passes and guiding them to the correct gate for their flight. Attention to detail is crucial to ensure all passengers are directed appropriately.
4. Ensuring safety: You will need to follow safety protocols and procedures to ensure the well-being of passengers at all times. This may include helping passengers during emergencies or evacuations.
5. Handling inquiries: You will be responsible for answering any questions or concerns passengers may have regarding their flight or airport facilities. Having good problem-solving skills and knowledge of airport procedures is important.
Required Skills and Expectations:
- Excellent communication skills
- Customer-focused mindset
- Ability to work well under pressure
- Attention to detail
- Ability to work in a team
- Knowledge of airport operations and procedures
- Professional appearance and demeanor