Key Responsibilities:
1. Greeting passengers: Welcome passengers as they arrive at the airport and assist them with any queries they may have.
2. Assisting with check-in procedures: Aid passengers with the check-in process, including issuing boarding passes and tagging luggage.
3. Providing information: Offer information on flights, schedules, boarding procedures, and any other relevant details to passengers.
4. Ensuring safety: Maintain a safe environment for passengers by following security protocols and guidelines.
5. Handling inquiries: Address passenger inquiries and concerns in a professional and courteous manner.
Required Skills and Expectations:
1. Excellent communication skills: Ability to communicate effectively with passengers and provide clear information.
2. Customer service-oriented: A friendly and helpful attitude towards passengers to ensure a positive experience.
3. Attention to detail: Ensure accuracy in check-in procedures and handling passenger information.
4. Ability to work under pressure: Handle multiple tasks efficiently in a fast-paced airport environment.
5. Professional appearance: Present a neat and professional appearance while representing the airline to passengers.