A Ground Hostess is responsible for providing exceptional customer service to passengers at the airport, assisting with check-in, boarding, and ensuring a smooth travel experience.
Key Responsibilities
Passenger Assistance: Greet passengers upon arrival, assist with check-in procedures, and provide information regarding flight schedules, gate changes, and other travel-related inquiries.
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Check-in & Ticketing: Handle the check-in process, issue boarding passes, and manage baggage check-in, ensuring all travel documentation is in order.
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Special Needs Support: Assist passengers with special requirements, such as the elderly, disabled individuals, or unaccompanied minors, ensuring their comfort and safety.
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Communication: Maintain clear communication with passengers regarding flight updates, delays, and boarding procedures, helping to alleviate any travel-related stress.
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Problem Solving: Address and resolve any issues that arise, such as lost luggage or unexpected travel disruptions, to ensure passenger satisfaction.
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