Ground Hostess job description
The Ground Hostess plays a crucial role in the airport operations, ensuring a smooth and pleasant experience for passengers. Their responsibilities include:
Greeting and assisting passengers: They are the first point of contact for passengers, providing guidance and support throughout their journey.
Check-in and ticketing: Ground Hostesses verify travel documents, issue boarding passes, and handle baggage check-in and ticketing.
Special needs support: They assist passengers with limited mobility, unaccompanied minors, or those with infants.
Information and communication: They answer queries about flights, delays, and procedures, and provide information on flight schedules and gate changes.
Ramp services: They assist with aircraft guidance, stock refreshments, and coordinate baggage loading/unloading.
Problem-solving: They resolve issues with lost/damaged baggage or unexpected travel disruptions.
Ground Hostesses are essential for maintaining the airline's reputation and ensuring the safety and comfort of passengers. They require excellent communication skills, patience, and the ability to manage time-sensitive tasks.
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