Ground Hostess (Freshers) Asansol

A Ground Hostess (or Airport Ground Staff) ensures passenger safety, comfort, and efficient service within airport terminals. Key duties include assisting passengers with check-in and boarding, managing baggage, handling tickets, providing information, and assisting special needs passengers, all while acting as airline ambassadors.

Key Responsibilities

Passenger Handling: Welcoming passengers, checking travel documents (passports, IDs), issuing boarding passes, and directing passengers to departure gates.

Customer Service: Answering queries, assisting with flight delays or cancellations, and providing information about flight schedules.

Special Assistance: Assisting passengers with limited mobility, elderly passengers, and unaccompanied minors.

Baggage Management: Handling baggage checks, tagging luggage, and addressing lost or damaged luggage issues.

Safety & Security: Ensuring compliance with safety protocols, performing security screenings, and assisting in emergency situations.

Gate Duties: Manning boarding gates and ensuring smooth boarding processes.

Requirements & Skills

Education: Typically a high school diploma or equivalent (10+2), with a diploma in aviation or hospitality being an advantage.

Appearance: Well-groomed with a professional appearance.

Communication: Excellent communication skills in English and local languages.

Personality: Patient, friendly, service-oriented, and able to work under pressure.

Technical: Basic computer literacy (knowledge of airline ticketing systems like Amadeus or Sabre is a plus).

HR RIYA -

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  12th Pass

• Role

  Ground Hostess

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA