Key Responsibilities:
1. Greeting passengers: As a ground hostess, you will be responsible for welcoming passengers as they arrive at the airport or board the aircraft.
2. Assisting with check-in process: You will help passengers check-in for their flights, ensuring they have the necessary documents and assisting with any queries they may have.
3. Providing information: You will be required to provide passengers with information about their flights, boarding procedures, and other relevant details.
4. Handling customer inquiries: You will be the point of contact for passengers, addressing any questions or concerns they may have in a professional and courteous manner.
5. Ensuring passenger satisfaction: Your primary goal will be to ensure the comfort and satisfaction of passengers throughout their travel experience.
Required Skills and Expectations:
- Excellent customer relationship skills: You should have a friendly and approachable demeanor, with the ability to interact positively with passengers from diverse backgrounds.
- Strong communication skills: You must possess clear and effective communication skills, both verbally and in writing, to convey information accurately to passengers.
- Attention to detail: You should be detail-oriented and capable of handling multiple tasks efficiently in a fast-paced airport environment.
- Adaptability: It is essential to be adaptable and able to handle unexpected situations while maintaining professionalism and demonstrating problem-solving skills.