key responsibilities:
1. greeting passengers: as a ground hostess, you will be responsible for welcoming passengers as they arrive at the airport or board the aircraft.
2. assisting with check-in process: you will help passengers check-in for their flights, ensuring they have the necessary documents and assisting with any queries they may have.
3. providing information: you will be required to provide passengers with information about their flights, boarding procedures, and other relevant details.
4. handling customer inquiries: you will be the point of contact for passengers, addressing any questions or concerns they may have in a professional and courteous manner.
5. ensuring passenger satisfaction: your primary goal will be to ensure the comfort and satisfaction of passengers throughout their travel experience.
required skills and expectations:
- excellent customer relationship skills: you should have a friendly and approachable demeanor, with the ability to interact positively with passengers from diverse backgrounds.
- strong communication skills: you must possess clear and effective communication skills, both verbally and in writing, to convey information accurately to passengers.
- attention to detail: you should be detail-oriented and capable of handling multiple tasks efficiently in a fast-paced airport environment.
- adaptability: it is essential to be adaptable and able to handle unexpected situations while maintaining professionalism and demonstrating problem-solving skills.