Front Desk Executive

front desk executive job description

this front desk executive job description outlines the responsibilities, qualifications, and skills required for a professional who serves as the first point of contact for visitors and manages the front office operations.

overview of the role

the front desk executive is responsible for managing the reception area and performing a variety of administrative and clerical tasks. this role is crucial in ensuring a positive first impression for all guests and maintaining a smooth, efficient flow of communication and operations within the office.

key responsibilities

the front desk executive's primary duties will include, but are not limited to:

guest management & reception:

greeting and welcoming guests (clients, visitors, candidates, etc.) in a professional and friendly manner.

directing visitors to the appropriate person or office and managing the visitor log/system.

handling incoming and outgoing mail, packages, and deliveries.

ensuring the reception area is tidy, presentable, and well-stocked with necessary material (., pens, forms, brochures).

communication & correspondence:

answering, screening, and forwarding incoming phone calls promptly and professionally.

managing the main company email inbox and directing queries to the correct department.

scheduling and confirming appointments, reservations, and meetings as required.

administrative support:

performing routine clerical duties such as filing, photocopying, transcribing, and faxing.

managing and ordering office supplies and maintaining inventory levels.

assisting with travel arrangements and bookings for staff, if needed.

supporting various departments with ad hoc administrative tasks or projects.

security & procedures:

following proper security procedures by monitoring visitor access and issuing visitor badges.

maintaining office security by keeping up-to-date with safety and emergency protocols.

qualifications and skills

required qualifications:

education: high school diploma or equivalent; a degree or certification in office management or a related field is a plus.

experience: [insert specific number, ., 1-2] years of experience working as a receptionist, front desk executive, or in a similar clerical role.

essential skills:

customer service excellence: a pleasant, professional, and confident demeanor with a strong focus on providing exceptional service.

communication: excellent written and verbal communication skills, including a clear and professional telephone manner.

organizational skills: superior organizational, time management, and multi-tasking abilities.

technical proficiency: proficient in microsoft office suite (word, excel, outlook) and standard office equipment (., multi-line phone systems, scanners).

patience & composure: ability to be resourceful, proactive, and remain calm under pressure.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner