The Floor Supervisor will oversee day-to-day service operations, ensuring smooth workflow, timely completion of vehicle service jobs, and high-quality standards. The role involves supervising and mentoring technicians, coordinating with service advisors, monitoring efficiency, and ensuring customer satisfaction. The position also requires managing parts availability, enforcing safety protocols, maintaining service documentation, and reporting key performance metrics to management.
Key Focus Areas:
Service operations & team supervision
Quality control & process efficiency
Customer communication & satisfaction
Parts and inventory coordination
Compliance, safety, and reporting
Core Competencies:
Customer Relationship Management | Accuracy | Team Coordination | Result Orientation | Analytical & Business Acumen