- Supervise all flight operations: Oversee all activities related to flights, including boarding, take-off, in-flight services, and landing to ensure smooth operations.
- Ensure compliance with safety regulations: Monitor adherence to safety protocols and regulations to guarantee the well-being of passengers and crew members.
- Handle customer inquiries and issues: Address any questions or concerns raised by passengers during the flight and provide solutions as necessary.
- Coordinate with ground staff: Communicate effectively with ground crew to ensure a seamless transition between ground and air operations.
- Maintain flight records: Keep detailed records of flight activities, including passenger counts, delays, and incidents for future reference.
Required skills and expectations:
- Excellent communication skills: Ability to communicate clearly and effectively with passengers, crew members, and ground staff.
- Attention to detail: Keen eye for detail to ensure all flight operations run smoothly and according to regulations.
- Ability to handle pressure: Capable of staying calm and composed in high-stress situations during flights.
- Problem-solving skills: Capacity to quickly address and resolve any issues that may arise during flights.
- Punctuality and reliability: Dependable and punctual to ensure flights depart and arrive on time.