Role & Responsibilities:
Manage large amounts of incoming phone calls
Prepare and deliver appropriate demos on products and services
Identify selling possibilities and evaluate customer needs of software and other IT
services
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents
Take the extra mile to engage customers
Installation of software
Implementation of software, printer, barcode.
Provide training to the client.
Manual testing of software if needed
Requirement:
Basic knowledge of accountancy
Proven 2-3 years of experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience using Microsoft Office tools (Excel, Word)
Experience : 2 - 6 Years
No. of Openings : 10
Education : Any Bachelor Degree
Role : ERP Developer
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : [ Male / Female ]
Job Country : India