Looking For Email Support Executive

- Respond to customer inquiries and issues via email promptly and professionally: The Email Support Executive will be responsible for addressing customer concerns, answering questions, and providing solutions through email communication.

- Maintain a high level of customer satisfaction through clear and concise email communication: It is crucial for the Email Support Executive to ensure that customers are satisfied with the resolutions provided and feel valued through exceptional email support.

- Escalate complex or unresolved issues to the appropriate department or supervisor: In cases where the Email Support Executive is unable to resolve a customer issue independently, they must escalate the matter to ensure a timely and satisfactory resolution.

- Update customer records and information accurately in the database: The Email Support Executive will be required to input and update customer information, orders, and interactions in the company database to maintain accurate records.

Required skills and expectations:

- Excellent written communication skills: The Email Support Executive must have strong writing skills to effectively communicate with customers through email.

- Ability to multitask and prioritize tasks: It is essential for the Email Support Executive to manage multiple email inquiries simultaneously and prioritize urgent matters.

- Problem-solving skills: The Email Support Executive should be able to analyze customer issues and provide appropriate solutions efficiently.

- Basic computer proficiency: The Email Support Executive should have a good understanding of email systems, internet navigation, and data entry.

• Experience

  1 - 4 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Email Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Procaptis business park c 41 sector 62