responsibilities:
weekly reconciliation of order processed against the payments & returns report of marketplaces.
understanding of order and appointment management with the marketplaces
knowledge of warehouse management system for d2c business
coordinate with couriers and vendors on a daily basis and ensure the timely processing of orders. other operations tasks relate to daily order flow management.
responsible for reconciliation of order processed against the returns received & stock gap for marketplaces & own website.
responsible for timely escalation of payments gaps & returns mismatch to marketplaces.
maintain regular communication with warehouse operations team and floor staff to get updated on any order processing and customer service challenges.
working knowledge of sap, ms-excel, marketplace portals, e-com aggregator platforms
skills:
proficient excel skills.
understanding of marketplace operations.
understanding of d2c business.
excellent communication skills
brief knowledge on accounting processes