Senior Diagnostic Engineer (3-0 Years)

The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Centre (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.

Location: Oragadam, Tamil Nadu

Experience: 3-6 years

Industry: Automotive

Working Days : 6 days (Rotational week off & National Holidays)

Key Responsibilities:

• 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.

• Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).

• Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.

• Critical DTCs: For vehicles with critical DTCs (., Service Now category), guide them to the nearest dealer.

• Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location.

• Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.

• Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.

• KPI Tracking: Track and report KPI targets in the required format.

• Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.

Qualifications:

• Experience in customer support, vehicle service, or command centre operations.

• Strong problem-solving and communication skills for guiding customers and coordinating with dealers.

• Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).

• Ability to work in a 24/7 environment and handle critical issues efficiently.

• Strong analytical skills for reporting and KPI tracking.

• Experience

  3 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Diagnostic Engineer

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office