immediate || hiring || international voice & semi process
myinception tech pvt ltd
job description
hiring for customer support
principal duties and responsibilities:
• answer calls, chats & mails with an approach to deliver positive customer satisfaction
• articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• focus on first call/ chat resolution & accurate research initiation
• maintain internal & client defined quality on calls/ chats/mails
• take complete ownership of self-learning & development
role requirements: -
• any degree graduate
• strong customer service orientation
• appropriate typing speed to be able to efficiently manage documentation during/post interaction
• drive for results drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
• maintain trackers and master logs on real time basis
notice period: immediate
shift timings:
• us shift - should be flexible to work in night shifts.
working days days: 5 days
job location: chennai
salary
• for experienced salary - per month