Desktop Support Engineer

Pacific Placements and Business Consultancy Pvt. Ltd.

Roles and Responsibilities

Identifying hardware and software solutions.

Assembling Desktop & troubleshooting technical issues.

Knowledge about laptop / Workstation / Server / CCTV.

Diagnosing and repairing faults.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Desired Candidate Profile

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Traveling to the clients location or connecting via a remote link.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Knowledge of popular operating systems, software applications, and remote connection systems.

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Desktop Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India