Desktop Support Engineer

Innovative Techhub Pvt. Ltd.

job description for technical support engineer l1:

experience - 0 months to 1 year

• attend all the tickets forwarded by service desk and incident management team.

• ensure tickets under various categories (p1/p2/p3/p4) are resolved within the agreed sla.

• working on endpoint devices like desktops, laptops, handheld devices, pinter's & scanners.

• supporting end users for their hardware, operating system and application related issue.

• escalate with documented evidences to the next level as and when required to the respective teams (server, nmc, it security, it sdm & service delivery) and follow up to its closure with a complete resolution.

• ensure adherence to operational & technical escalation process (escalation matrix)

• provide accurate information in the shift handovers and on email to the respective managers.

• patching and cabling of the assets and also working on wifi/ wireless connectivity's.

• co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.

• asset inventory management - need to capture accurate inventory and share with respective asset team.

job description for technical support engineer l1:

experience - 0 months to 1 year

• attend all the tickets forwarded by service desk and incident management team.

• ensure tickets under various categories (p1/p2/p3/p4) are resolved within the agreed sla.

• working on endpoint devices like desktops, laptops, handheld devices, pinter's & scanners.

• supporting end users for their hardware, operating system and application related issue.

• escalate with documented evidences to the next level as and when required to the respective teams (server, nmc, it security, it sdm & service delivery) and follow up to its closure with a complete resolution.

• ensure adherence to operational & technical escalation process (escalation matrix)

• provide accurate information in the shift handovers and on email to the respective managers.

• patching and cabl

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office