Looking For L1 Desktop Support Engineer in Mumbai

Prime Star HR

# responsibilities:

• address user tickets regarding hardware, software and networking

• troubleshooting desktop hardware and software related issues.

• installation & configuration of network printer & scanner & troubleshoot the issue of printer.

• troubleshooting laptop with installation and configuration of laptop.

• walk customers through installing applications and computer peripherals

• follow up with clients to ensure their systems are functional

• hands-on experience with any types of windows os like windows 10 & troubleshoot the os issue.

• ability to perform remote troubleshooting and provide clear instructions

• working knowledge of office products and computer peripherals, like printers and scanners

• knowledge of popular operating systems, software applications, and remote connection systems

• knowledge of network security practices and handle any anti-virus.

• advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• support using active directory to create or delete accounts, password resets, clean up

• microsoft active directory users and computers, ou structure understanding

• ability to perform operation in domain environment joining of system in domain

• hands on experience on windows server platform support:, 2008, 2008r2, 2012, 2012r2, 2016, 2019

• skils of os installation & any ms-office, outlook configuration, office 365

• understanding of drivers/patches/tools downloading form oem website, backup and restore knowledge

• handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem

• able to communication with vendor, customer & users as well.

• good written and verbal communication skills, excellent interpersonal skills.

• Experience

  1 - 3 Years

• No. of Openings

  7

• Education

  Diploma, Any Bachelor Degree, Professional Degree

• Role

  Desktop Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office