Desktop Support Engineer jobs in Mumbai - Prime Star HR

  • Prime Star HR Company Logo

  • Looking for L1 Desktop support engineer in Mumbai

    Prime Star HR

    1. 1 - 3 yrs
    2. Mumbai NA NA NA
    Not disclosed

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  • Job View 614 Views
  • Applicants Less than 5 Applicants
  • 2021-06-14 2021-12-14

Job Description

# Responsibilities:

Address user tickets regarding hardware, software and networking

Troubleshooting desktop hardware and software related issues.

Installation & configuration of network Printer & Scanner & troubleshoot the issue of printer.

Troubleshooting laptop with installation and configuration of laptop.

Walk customers through installing applications and computer peripherals

Follow up with clients to ensure their systems are functional

Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue.

Ability to perform remote troubleshooting and provide clear instructions

Working knowledge of office products and computer peripherals, like printers and scanners

Knowledge of popular operating systems, software applications, and remote connection systems

Knowledge of network security practices and handle any anti-virus.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Support using Active Directory to create or delete accounts, password resets, clean up

Microsoft Active Directory Users and Computers, OU structure understanding

Ability to perform operation in domain environment i.e joining of system in domain

Hands on experience on Windows Server platform support:, 2008, 2008R2, 2012, 2012R2, 2016, 2019

Skils of OS installation & any MS-Office, Outlook Configuration, Office 365

Understanding of Drivers/Patches/Tools downloading form OEM website, Backup and Restore knowledge

Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem

Able to communication with vendor, customer & users as well.

Good written and verbal communication skills, excellent interpersonal skills.

Key Skills


IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware – Networking

Number of Vacancy



Diploma, Professional Degree, Any Bachelor Degree

About Prime Star HR

Prime Star HR is a placement agency based in Mumbai (Maharashtra, India). Ms. Jayati Sonejee (Owner) laid the foundation stone of the company in the year 2009. Under the guidance of our diligent owner, we have prepared a vast database of skilled candidates for diverse industries. Today, we have a record of placing the most efficient candidates at various companies across different industries. We provide skilled job aspirants for varied levels such as senior, junior, executive, and associative level. Our services are offered to all types of reputed companies and multinational companies. Our motive is to help the companies in getting long-term human resource for the vacancies in their companies.

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